Part Number: AMSTAC1YR-AX

Category: Server Maintenance - 1 year

Description: Axiom Maintenance Services - 1 Year SLA TAC Only

Comparable to OEM #: N/A

•   Validated in U.S. engineering labs
•   OEM-alternative lifecycle support available
•   Supports post-warranty infrastructure environments

Evaluate Lifecycle Extension Options Need Pricing? Request Maintenance Pricing

Features

Axiom offers flexible Service Level Agreement (SLA) terms. Designed for the users’ needs and based on their unique IT installation base, AMS service levels can be customized around each client’s needs and objectives. Maintenance agreements are typically sold on an annual basis. The most popular are 1, 2, or 3 year contracts.

AMS service levels are stated under a standard protocol:
• Hours per day
• Days per week
• Contracted response time in hours

Standard Service Levels:
• 9x5x4
• 24x7x4
• 8x5xNBD
• TAC ONLY
• On-Site Uplift