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24x7x4 |
8x5xNBD |
Custom |
Up to 60% savings compared to OEM warranty contracts |
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EOL and EOSL support |
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Extended life of IT investments while maintaining uptime |
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Certified and dedicated technicians to support all major OEM brands |
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Technical Assistance Centers (TAC) |
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Exclusive access to cloud-based contract management tool - Cover3ITTM |
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SLA for 24 hours a day, Mon. through Fri. |
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SLA for 8 hours a day, Mon. through Fri. |
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SLA options for 24x7x365 expert-only TAC support |
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SLA options for on-site installation |
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SLA options with flexible and customized service |
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US-based service desk |
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Nationwide support with rapid response |
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Troubleshooting and major break-fix solutions |
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Email, phone and remote support |
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