5 things to know about TPM (Third-party maintenance)

IT infrastructures are going through constant refresh cycles in this day and age, but did you know that TPM (Third-party maintenance) can keep hardware assets up-and-running and slow down this cycle? Here are 5 ways TPM can help your business in the post-warranty period:

1. TPM extends hardware lifecycles

A major concern of OEM maintenance is that once hardware hits the EOL (End-of-Life) and EOSL (End-of-Service-Life) stages, it must be replaced. Contrary to popular belief, the end of OEM support does not determine the end of the hardware lifecycle. In fact, both EOL (End-of-Life) or EOSL (End-of-Service-Life) dates are arbitrary and have no bearing on the upgrade cycle. The OEM may simply be introducing a newer version of its product or cutting costs from manufacturing legacy components.

As shown in a Gartner report, the useful life of many modern IT assets is often 4-10 years longer than what the OEM intends it to be.1 With the useful lifecycle far exceeding the length of OEM support/maintenance contracts, businesses are often underutilizing functional hardware by replacing them well before needed. This wastes useful resources and increases the frequency of spending on hardware refreshes.

TPM has been a game changer for many businesses, picking up where OEM contracts have left off. Axiom’s signature TPM platform, Axiom Maintenance Services, protects your IT investments far beyond the EOL and EOSL stages of the hardware lifecycle. AMS keeps your data centers up-and-running at all times and has spares in stock should your legacy hardware require replacement parts. With AMS, your business can keep legacy equipment running and decide when to commit to a hardware refresh.


2. TPM saves money for your business

TPM can help your business save money in two ways. As mentioned before, it lowers the frequency of product refreshes by extending hardware lifecycles far beyond what the OEM intended. Another way it can help save money is providing your business an alternative to expensive post-warranty OEM-maintenance. It’s important to note that the OEM business model is predicated on product development. OEMs are compelled to sell more products instead of continuing to support products they are trying to phase out. This is why few OEMs will offer support and maintenance on legacy hardware past the EOL/EOSL dates. Those that do, often upcharge for this type of maintenance.

The high costs of post-warranty maintenance have many businesses second guessing if it’s worth paying a premium for maintenance 5 years into the hardware lifecycle. According to Gartner, customers will often make the switch to TPM rather than renew the original OEM support contract due to increases in post-warranty pricing.2 Gartner also states that TPM can help businesses save a significant amount of money while retaining the maintenance needed to ensure the health of their IT hardware.3


3. TPM offers high quality maintenance

While the OEM’s main focus is to design and sell products, maintenance is the calling card for TPM providers. In contrast with the OEM, TPM providers can put greater emphasis on the maintenance aspect, for a much more diverse variety of IT systems. Because of this, TPM maintenance is on par or even surpasses OEM maintenance in terms of quality. To illustrate how effective TPM can be, the OEM will often outsource hardware maintenance to third-party maintenance providers. This also allows the OEM to allocate more resources to product development.

TPM such as Axiom Maintenance Services features a team consisting of the most qualified engineers with proven pedigrees, certifications and experience. With over 25 years of experience as a trusted hardware solutions provider, Axiom matches engineering prowess with a customer-oriented approach.


4. TPM offers great service flexibility

Every business has different maintenance needs and operates on different schedules. AMS takes into account these differences and offers a diverse variety of SLAs (Service level agreements) for your business to choose from. Whether your business needs a 24x7x4 SLA, 8x5xNBD (Next business day), or even a customizable solution, you can choose which SLA is more suitable for your daily business operations. A hybrid approach with OEM and TPM contracts can also be a great fit for those looking to retain OEM assets while adding in TPM to cover post-warranty maintenance.


5. Contract management tools can greatly help your business

Contract management can be a difficult task especially when a business has a wide assortment of contracts in place. In today’s IT landscape, businesses are more likely to have contracts from multiple vendors. Manually keeping track of each contract can be inefficient from a logistical standpoint. With Axiom Maintenance Service’s contract management tool, Cover3IT, users can utilize a consolidated, central management tool with a ticketing system to stay on track of their entire collection of maintenance contracts.


Extend product lifecycles with Axiom Maintenance Services

Contact an Axiom representative today to learn more about how Axiom Maintenance Services can help your business maximize hardware lifecycles and save greatly on post-warranty maintenance contracts.


References
1 https://www.gartner.com/en/documents/2998131/know-when-it-s-time-to-replace-enterprise-network-equipm
2 https://www.gartner.com/en/documents/3956803/market-guide-for-data-center-and-network-third-party-har
3 3.https://www.gartner.com/en/documents/3956803/market-guide-for-data-center-and-network-third-party-har

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