About Warranties

Axiom provides a non-transferable warranty to the purchaser of Axiom hardware product purchased from an authorized Axiom reseller. Axiom warrants to the end user, that this product, excluding content and or software supplied with or on the product, will be free from material defects in manufacture, will conform to Axiom’s published product specifications and be fit for normal use during the Warranty Period specified on the warranty page commencing on the date of purchase provided that the product is legally placed on the market. The warranty period will vary by specific product, as identified in your user documentation, on the product package, or as listed in the attached listing of Axiom Warranty Periods. In the event any of these warranty periods differ, the longest specified warranty period will apply.

Axiom will, at its option, either repair or replace any part of its products that prove defective by reason of improper workmanship or materials. Axiom may at its option repair this product or provide you with an equivalent product; and if unable to repair or replace the product, will refund the purchase price. Axiom will also require that the defective warranted product be received before a replacement product or RMA is issued.

Axiom will not be liable for indirect or consequential damage (including loss of data), or for damage caused by improper use (including use in an incompatible device and use not in accordance with the instructions), or by improper installation, unprofessional repair, modification or accident. This constitutes Axiom’s entire liability which will never exceed the price you paid for it, plus the necessary costs you made for the warranty claim. Axiom products must not be used in applications where failure could threaten injury or life, such as life support systems.

National, state and local laws may grant you other rights that are not affected by this warranty.

Warranty Limitations and Exclusions

Axiom does not warrant that the Product will be free from non-substantial design defects or errors. Further, this Limited Warranty does NOT cover: (1) any costs associated with the repair or replacement of the Product including labor, installation or other costs incurred by the Buyer, and in particular, any costs relating to the removal or replacement of any Product that is affixed to another device; or (2) damage to the Product due to external causes, including accident, problems with electrical power, abnormal electrical, mechanical or environmental conditions, usage not in accordance with Product instructions, misuse, neglect, alteration, repair, improper installation, or improper testing; or (3) any Product which has been modified or operated outside of Axiom’s specifications or where the original identification markings (trademark or serial number) has been removed, altered or obliterated from the Product.

THIS LIMITED WARRANTY REPLACES ALL OTHER WARRANTIES FOR THE PRODUCT AND AXIOM DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, COURSE OF DEALING AND USAGE OF TRADE. Some jurisdictions do not allow the exclusion of implied warranties so this limitation may not apply to purchasers in those jurisdictions. ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to purchasers in those or jurisdictions.

AXIOM’S RESPONSIBILITY UNDER THIS OR ANY OTHER WARRANTY, IMPLIED OR EXPRESS, IS LIMITED TO REPAIR, REPLACEMENT, REFUND, OR CREDIT, AS SET FORTH ABOVE. THESE REMEDIES ARE THE SOLE AND EXCLUSIVE REMEDIES FOR ANY BREACH OF WARRANTY. THIS LIMITED WARRANTY GIVES THE BUYER SPECIFIC LEGAL RIGHTS, AND THE BUYER MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR JURISDICTION.

USE IN LIFE SUPPORT APPLICATIONS

Axiom’s Products are not authorized for use as critical components in life support devices or systems without the express written approval of an officer of Axiom. As used herein: (1) life support devices or systems are devices which (a) are intended for surgical implant into the body, or (b) directly support or sustain life or whose failure to perform when properly used can be reasonably expected to result in significant injury to the user; and (2) a critical component is any component in a life support device or system whose failure to perform can be reasonably expected to cause the failure of the life support device or system or to affect its safety or effectiveness.

Duration of Warranty

Computer Memory - Limited Lifetime Warranty
Transceivers - Limited Lifetime Warranty
Cables - Limited Lifetime Warranty
Flash Cards - Limited 5 Year Warranty
Enterprise SSD Drives - Limited 5 Year Warranty
C560 SSD - Limited 3 Year Warranty
Micro Signature III SSD - Limited 5 Year Warranty
MO-300 Signature III SSD - Limited 5 Year Warranty
PCIe Signature III SSD - Limited 3 Year Warranty
Networking Flash - Limited 5 Year Warranty
USB Drives - Limited 5 Year Warranty
Networking Adapters - Limited 3 Year Warranty
Hard Drives - Limited 3 Year Warranty
Battery Products - Limited 1 Year Warranty
iPad Accessories - Limited 1 Year Warranty
Printer Maintenance Kits - Limited 6 Month Warranty

All warranty periods start from the date of purchase by the original customer.
Any discontinued products that are not listed in the warranty will no longer be covered.

How to Make a Warranty Claim

Axiom's toll free technical line provides support to both our resellers and their corporate clients. Should you have any problem with an Axiom upgrade or need a RMA we can be reached at 888.658.3326. Our support desk is available from 8AM to 5PM PST on weekdays. You can also receive same day technical support via email at techsupport@axiomupgrades.com.

Returning Your Product

In the event that you need to return your Axiom products for repair or replacement, Axiom will provide you with a Return Merchandise Authorization Number (RMA#) as well as return instructions. Do not return your product without prior approval from Axiom. Any product returned without a valid, unique RMA# will be refused and returned to the sender at the sender's expense. To avoid problems at the time of receipt, clearly write your RMA# on the outside of the package and include a copy of your RMA confirmation e-mail within the package.

DISCLAIMERS

Component Resale.
Customer shall not engage in the business of reselling components purchased from Axiom, or removing components from the product(s) for resale, except upon express prior written authorization of Axiom.

Entire Agreement.
These terms and conditions, including those on the face hereof, constitute the entire agreement with regard to this sale and expressly supersede and replace any prior or contemporaneous agreements, whether written or oral, relating to said sale, including any terms and conditions on any of the customer's documents or purchase orders. This agreement shall be binding upon the heirs, successors, and assignees of the parties hereto. If any provision of this agreement shall be held to be invalid or unenforceable, the remainder of this agreement shall remain in full force and effect.

Governing Law, Jurisdiction, and Costs.
This agreement is governed by the laws of the State of California, without regard to its conflict or choice of law provisions. The customer acknowledges and agrees that California is an appropriate place for venue of any litigation and that California courts have jurisdiction over this agreement and customer. In the event the customer and Axiom are unable to resolve any customer dispute, and any collection action, suit, or other judicial proceeding is commenced, the prevailing party in any such collection action, suit, or judicial proceeding shall be entitled to recover its costs and reasonable attorneys' fees incurred. ANY ACTION TO ENFORCE THE TERMS OF THIS LIMITED WARRANTY SHALL BE FILED AND LITIGATED IN THE COUNTY OF ORANGE, STATE OF CALIFORNIA, USA. THE TERMS OF THIS LIMITED WARRANTY SHALL BE CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF CALIFORNIA.

Terms and Conditions.
This sale is subject to the terms and conditions stated herein, which are in lieu of and replace any and all terms and conditions set forth in any documents issued by customer, including, without limitation, purchase orders and specifications. In case of conflict between the terms and conditions stated here and those on the face hereof, those on the face hereof shall control. ANY ADDITIONAL, DIFFERENT, OR CONFLICTING TERMS AND CONDITIONS ON ANY SUCH DOCUMENT ISSUED BY THE CUSTOMER AT ANY TIME ARE HEREBY OBJECTED TO BY AXIOM, AND ANY SUCH DOCUMENT SHALL BE WHOLLY INAPPLICABLE TO ANY SALE MADE HEREUNDER AND SHALL NOT BE BINDING IN ANY WAY ON AXIOM.

It is commonly believed and there have been reported incidents where networking, storage, and computer system manufacturers, have informed customers that if third-party products or upgrades are being used in the system manufacturer's hardware application, the warranty for that system would be voided. The truth is, no third-party product voids the original system warranty, and in addition to anti-trust laws, it violates the Magnuson-Moss Act to coerce any consumer with this tactic. Regardless if the pressure or coercion is directed through a distributor or reseller, any tie-in provision that forces the consumer to purchase a manufacturer's own equipment or brand, whether the consumer didn't want to buy the product at all, or preferred to purchase the product elsewhere under different terms, U.S. laws are being violated.

Axiom products are compatible with your system's warranty.

From a legal standpoint, this type of sales-tactic is referred to as a "tie-in sales provision." In general, these kinds of provisions are illegal. Per section 102(c) of the Magnuson-Moss Warranty Act of 1975 (15 United States Code section 2302(c)) these types of sales tactics are prohibited in the consumer market. Sections 1 and 2 of the Sherman Antitrust Act (15 United States Code sections 1 and 2) states that these types of activities can be considered violations as well.

The Federal Trade Commission's Magnuson-Moss Act protects consumers to purchase 'The OEM Alternative'.

Please feel free to contact Axiom or your dedicated Axiom Representative at 888-658-3326 with any questions on our products and our product services and support.

What does this mean to you?

You cannot be required to add the Manufacturer's memory, hard drive, or other OEM branded upgrade or accessory to maintain the warranty on the system. Also, the OEM Manufacturer cannot state that the system warranty is void if other brands (third-party) are used.

For example: If you purchased a Proliant ML 370 Server and chose to install Axiom Upgrades, or any third-party manufacturer memory for that matter, HP cannot void the warranty or refuse to provide service on your computer.

For more information about Cisco's policy on third party products: Cisco Website

For more information about IBM's policy on third party products: IBM Website

FACT: Axiom products will not void any OEM warranty.