It is commonly believed and there have been reported incidents where networking,
storage, and computer system manufacturers, have informed customers that if
third-party products or upgrades are being used in the system manufacturer's
hardware application, the warranty for that system would be voided. The truth is,
no third-party product voids the original system warranty, and in addition to
anti-trust laws, it violates the Magnuson-Moss Act to coerce any consumer with
this tactic. Regardless if the pressure or coercion is directed through a
distributor or reseller, any tie-in provision that forces the consumer to
purchase a manufacturer's own equipment or brand, whether the consumer didn't
want to buy the product at all, or preferred to purchase the product elsewhere
under different terms, U.S. laws are being violated.
Axiom Upgrades prides itself on its uncompromising technical support for
our reseller and distribution partners. If you have any questions regarding
memory or hard drives, whether it's installation or upgrading your system,
our experienced support staff is ready to assist you.
Axiom's toll free technical line provides support to both our resellers and
their corporate clients. Should you have any problem with an Axiom upgrade or
need a RMA we can be reached at 888.658.3326. Our support desk is available
from 9AM to 6PM CST on weekdays. You can also receive same day technical
support via email at
techsupport@axiomupgrades.com.
Axiom knows how important it is for you to receive your orders on time. Whether it is a memory chip to fix a computer that is down or more storage to finish up a project for a client, you can count on Axiom to get the product to you. The tracking tool below will also leave all of the guesswork out of the equation so you can have peace of mind. Visit our shipment tracking page to lookup your tracking information now.
Axiom Upgrades prides itself on its uncompromising technical support
for our reseller and distribution partners. If you have any questions
regarding memory or hard drives, whether it's installation or
upgrading your system, our experienced support staff is ready to
assist you.
Axiom's toll free technical line provides support to both our
resellers and their corporate clients. Should you have any problem
with an Axiom upgrade or need a RMA we can be reached
at 888.658.3326. Our support desk is available from 9AM to 6PM CST
on weekdays. You can also receive same day technical support via
email at
techsupport@axiomupgrades.com.
Axiom allows you to verify the quality and reliability of our
products by offering an evaluation program to authorized resellers
and their corporate clients.
Visit the Evaluation Page for more info
(For a more detailed information, please visit our
main warranty page.)
Product quality control is of utmost importance to Axiom. Combining
quality parts with Axiom's superior technology allows us to make the
best computer upgrades in the market. This is why Axiom stands
behind all of its products and offers a higher than industry
standard warranty on everything that leaves the Axiom facility.
Please look below to find the warranty period of the product.
The warranty is valid from the date shown on the original receipt
of the purchased item.
All warranty periods start from the date of purchase by the original
customer.
Any discontinued products that are not listed in the warranty will
no longer be covered.
This warranty guarantees that the product purchased will work for the specified time above under its regular intended use. Axiom is not responsible for items malfunctioning due to misuse, accidents, or unauthorized modifications. Axiom shall repair or replace any module that is returned in accordance with the criteria outlined below:
Axiom understands that our customers purchase our products for important business and personal applications. If you received a defective item, we do not want to leave you months behind without a working product. This is why Axiom offers a 24 hours cross-ship to get a working item out to you right away. Just contact an Axiom Technical Support Representative to set up a RMA and have a replacement item shipped out to you. Certain restrictions may apply. Click here for details.