24 hour cross ship replacements will only be issued for items within 30 days of original invoice date.
The original invoice number is required in order to be eligible for cross shipment.
If no invoice can be found, a credit card will be required for overnight replacement, and will be charged the full retail value of the items if not returned within 15 days.
DRAM and Hard Drives with the Axiom ID number on the warranty sticker are the only items eligible for cross shipping.
If customer will not provide a credit card, and the original invoice cannot be found, Axiom will issue a swap RMA and replacements will ship once Axiom has received the defective product.
Defective special-order items will only be issued swap RMA’s where replacements will ship once Axiom has received the defective product first.
Cross ship RMA’s are for defective product only and Axiom will only ship the same part that is being returned.
Axiom only offers cross ship RMA's for items purchased through an authorized reseller.
(Authorized Axiom resellers can be found here: Reseller List).